Thank you for purchasing from Lefty Tears Mug. We hope you are delighted with your purchase. However, please note the following returns policy:
All items are made on demand to your specific requirements. As such, we cannot accept returns for change of mind or incorrect size selection. This policy is in accordance with UK law regarding personalised and custom-made goods.
If you receive a faulty item, we sincerely apologise for the inconvenience. Please contact us at [email protected] within 14 days of receiving your order. Include the following details in your email:
Upon receipt of your email, we will assess the issue and arrange for a replacement or refund as appropriate. Faulty items must be returned in their original condition and packaging.
If you have any questions regarding our returns policy, please contact us at [email protected].
Thank you for your understanding and support.